Term of Service
Service Policy
Effective Date: 2026.4.2
Company: Hong Kong Nadia Co., Limited
Contact US: support@nadiaauto.com
This Service Policy explains how we handle orders, shipping, returns, and customer support. By using our website or placing an order, you agree to this policy.
1. Orders and Payment
Order Processing: Once you place an order, we’ll confirm it via email. While we do our best to fulfill every order, occasionally an item may be unavailable. If we are unable to ship your order due to reasons such as inventory availability or delivery address issues, we will contact you by email promptly to resolve the order-related matters and process a full refund.
Payment Methods: We accept PayPal. Payment is completed at checkout to ensure prompt processing.
Order Confirmation: You will receive a confirmation email once your order is placed. This helps you track your purchase until it ships.
2. Shipping and Delivery
Where We Ship: We ship to addresses within the United States.
Processing Time: Most orders are processed within 1-2 business days. Delivery time depends on your location and shipping method.
Tracking: You will receive a tracking number so you can follow your package.
Shipping Costs: Free shipping on all orders.
3. Returns and Refunds
Easy Returns: If you’re not completely satisfied, eligible items can be returned within 30 days in original condition.
Exceptions: Custom orders may not be returnable. However, if the custom or special-order item is defective or incorrect due to our error, it is fully eligible for a return or exchange.
Return Process: Please contact our friendly customer service team (support@nadiaauto.com) to get a Return Merchandise Authorization (RMA) number. This helps us process your return smoothly.
Refunds: Once we receive and inspect your return, we will issue a refund to your original payment method. If the return shipping cost is incurred due to customer reasons, it will be deducted from the order amount.
4. Product Compatibility
Check Fitment: We provide specifications and tools to help you ensure the part fits your vehicle.
Assistance: Our team (support@nadiaauto.com) is happy to answer questions and provide guidance, but please double-check fitment before purchase.
5. Warranties
Manufacturer Warranty: 1 Year Warranty.
Our Commitment: We ensure products are free from defects when shipped. If you receive a defective item, we’ll help you replace it or provide a refund.
6. Customer Service
We’re Here to Help: Reach out via email (support@nadiaauto.com) or our website form.
Response Time: We aim to respond within 48 business hours and will do our best to resolve your issue promptly.
7. Limitation of Liability
While we provide parts and guidance, Hong Kong Nadia Co., Limited is not responsible for indirect damages or issues from improper installation. For safety, always follow the manufacturer's instructions when installing parts.
8. Policy Updates
We may update this policy occasionally to reflect improvements. Any changes will be posted with a revised “Effective Date.”
9. Governing Law
This policy is governed by the laws of the United States and the state where Hong Kong Nadia Co., Limited operates, without regard to conflict of law rules. If you have any questions, please feel free to contact us. Our customer service email is: support@nadiaauto.com.