Refund policy

Return and Refund Policy

Effective Date:2026.4.3
Company: Hong Kong Nadia Co., Limited
Contact Us: support@nadiaauto.com

At Hong Kong Nadia Co., Limited, we strive to ensure you are completely satisfied with your purchase. This Return and Refund Policy explains how you can return items and request refunds.

1. Easy Returns

You may return eligible items within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as when you received them.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Clearance or final sale items
  • Electrical components or items marked non-returnable

However, if the special-order item is defective or incorrect due to our error, it is fully eligible for a return or exchange.

3. No-Reason Return Policy

Customers may request a return without providing a reason within 30 days after delivery.

3.1. To qualify for a no-reason return:

  • The item must be unused, uninstalled, and free from damage caused by the customer.
  • The product must be returned in its original packaging with all accessories, manuals, labels, and included parts.
  • Customers must contact our Customer Service team to obtain a Return Merchandise Authorization (RMA) number before returning the item.

No-Reason Return Process:

  • Contact Customer Service at support@nadiaauto.com and provide
  • Order number
  • Product name or SKU
  • Reason for return (optional for no-reason returns)
  • Photos of the product and outer packaging

3.2. After approval, we will provide:

  • An RMA number
  • The return address
  • Return instructions

The return address (Our partnered US Return Center) is: 10395 Nobel Court, Jurupa Valley, California, USA 91752.

3.3. To ensure a timely process, please ship the item back within 7 days after receiving the RMA number (this must be done within the overall 30-day return window).

3.4. Once the returned item is received and inspected, the refund will be processed according to Section 5 below.

Returns sent without prior authorization may be refused.

4. Return Shipping Costs

4.1. If the Return Is Due to Customer Preference (No-Reason Return)

Customers are responsible for return shipping costs.

The return shipping cost depends on the carrier selected by the customer, the destination within the contiguous United States, and the package's size and weight.

In addition, a 10% restocking fee will be deducted from the refund amount for all eligible no-reason returns. This fee covers inspection, processing, and repackaging costs.

4.2. If the Return Is Due to Our Responsibility

If the item received is defective, damaged, incorrect, or missing parts due to our error, Hong Kong Nadia Co., Limited will bear the return shipping costs.

In such cases, we may:

  • Provide a prepaid return shipping label; or
  • Reimburse the reasonable return shipping fee after reviewing the shipping receipt.

Customers must contact Customer Service before returning the item to receive confirmation and instructions.

5. Refunds

Once we receive and inspect your return, we will process your refund. Refunds are issued to the original payment method.

Refunds are typically processed within 7–10 business days after the returned item passes inspection.

Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.

If the returned product does not meet the return conditions, we reserve the right to refuse the refund or issue a partial refund.

6. Exchanges

If you received a defective or incorrect item, we will gladly send a replacement at no additional cost. Contact our Customer Service team via email support@nadiaauto.com promptly to arrange an exchange.

7. Cancel Order

Once an order has been processed, packed, or handed over to FedEx, it can no longer be canceled. If you refuse delivery or request a return after shipment for personal reasons, your request will be processed in accordance with our Return Policy. Customers are responsible for applicable return shipping costs, and a 10% restocking fee will be deducted from the refund amount to cover inspection, processing, and repackaging costs.

8. Customer Support

Our team is happy to assist with any questions regarding returns or refunds.

Customer Service Email: support@nadiaauto.com

9. Policy Updates

We may update this policy occasionally. Any changes will be posted on our website with a revised Effective Date.

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