Premium Side Steps for Chevy Silverado & GMC Sierra 1500/2500HD/3500HD (07-18/07-19)

Welcome to our auto parts independent website. The following shopping policy outlines important information about order processing, shipping, order cancellation, returns, and other related matters to ensure a smooth shopping experience for you.

1. Order Processing

All orders placed on our website will be processed within 1-2 business days (Monday to Friday, excluding U.S. statutory holidays and weekends). Processing includes order verification, inventory confirmation, packaging, and handover to FedEx for shipment. 

Please note that Custom items require an additional 3-5 business days for processing, and we will notify you of the estimated processing time via your registered email or phone number promptly.

2. Shipping Information

2.1 Shipping Carrier

Goods are shipped from our partnered warehouses located in the continental US via FedEx and USPS. Most items are delivered by FedEx, while small parcels under 11 pounds will be shipped by USPS. Once the carrier picks up your package, we will send you tracking details via email promptly.

2.2 Shipping Area

Currently, we only ship to the contiguous United States (excluding Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories). International shipping services are temporarily unavailable. We do not ship to PO Boxes or military APO/FPO addresses.

2.3 Transit Time

After your order is processed and handed over to FedEx, the estimated transit time is 3-7 business days for most areas in the Continental United States. The specific delivery time may vary slightly depending on your shipping address and seasonal logistics pressure (e.g., Black Friday, Christmas peak seasons). 

2.4 Tracking Information

Once your order is shipped, a FedEx tracking number will be automatically generated and sent to your registered email address. You can also check the tracking status through the "Order Details" page on our website. Please allow 1-2 business days for the tracking information to be updated by FedEx, as there may be a slight delay between shipment and tracking system updates.

2.5 Shipping Fees

All orders qualify for free shipping; no shipping fees will be charged.

3. Order Cancellation & Modification

3.1 Order Cancellation

We understand that your plans may change, and we will do our best to accommodate your order cancellation request. Due to our fast order processing speed, cancellations must be made within the specified time frame:

Cancellation within 12 hours of ordering: You may cancel your order free of charge via the "Order Details" page or by contacting customer service （support@nadiaauto.com）immediately. After cancellation is confirmed, we will process a full refund within 1–3 business days with no cancellation fees.

Cancellation after order processing (already packed or shipped): Once your order has been processed, packed, or handed over to FedEx, it can no longer be cancelled. In this case, you may refuse the package or return it after delivery. The refund amount will be subject to a 10% restocking fee to cover processing and packaging costs.

3.2 Order Modification

If you need to modify your order (e.g., change the shipping address, add/remove items), please get in touch with our customer service （support@nadiaauto.com） within 12 hours of placing the order. We cannot guarantee order modifications after 12 hours, as the order may have already entered the processing stage. Shipping information cannot be modified once an order is submitted.

4. Transit Issues and Claims

In the unlikely event that your package is lost, damaged, or missing items during transit, don't hesitate to get in touch with our customer service (support@nadiaauto.com) immediately with your order number, tracking number, and photographic evidence of the issue. 

5. Policy Updates

Any updates will be posted on our website, and the revised policy will take effect immediately upon publication. Your continued use of our website after the updates constitutes acceptance of the new policy. If you have any questions, please feel free to contact us. Our customer service email is: support@nadiaauto.com.

Service Policy

Effective Date: 2026.4.2
Company: Hong Kong Nadia Co., Limited
Contact US: support@nadiaauto.com

This Service Policy explains how we handle orders, shipping, returns, and customer support. By using our website or placing an order, you agree to this policy.

1. Orders and Payment

Order Processing: Once you place an order, we’ll confirm it via email. While we do our best to fulfill every order, occasionally an item may be unavailable. If we are unable to ship your order due to reasons such as inventory availability or delivery address issues, we will contact you by email promptly to resolve the order-related matters and process a full refund.

Payment Methods: We accept PayPal. Payment is completed at checkout to ensure prompt processing.

Order Confirmation: You will receive a confirmation email once your order is placed. This helps you track your purchase until it ships.

2. Shipping and Delivery

Where We Ship: We ship to addresses within the United States.

Processing Time: Most orders are processed within 1-2 business days. Delivery time depends on your location and shipping method.

Tracking: You will receive a tracking number so you can follow your package.

Shipping Costs: Free shipping on all orders.

3. Returns and Refunds

Easy Returns: If you’re not completely satisfied, eligible items can be returned within 30 days in original condition.

Exceptions: Custom orders may not be returnable. However, if the custom or special-order item is defective or incorrect due to our error, it is fully eligible for a return or exchange.

Return Process: Please contact our friendly customer service team (support@nadiaauto.com) to get a Return Merchandise Authorization (RMA) number. This helps us process your return smoothly.

Refunds: Once we receive and inspect your return, we will issue a refund to your original payment method. If the return shipping cost is incurred due to customer reasons, it will be deducted from the order amount.

4. Product Compatibility

Check Fitment: We provide specifications and tools to help you ensure the part fits your vehicle.

Assistance: Our team (support@nadiaauto.com) is happy to answer questions and provide guidance, but please double-check fitment before purchase.

5. Warranties

Manufacturer Warranty: 1 Year Warranty.

Our Commitment: We ensure products are free from defects when shipped. If you receive a defective item, we’ll help you replace it or provide a refund.

6. Customer Service

We’re Here to Help: Reach out via email (support@nadiaauto.com) or our website form.

Response Time: We aim to respond within 48 business hours and will do our best to resolve your issue promptly.

7. Limitation of Liability

While we provide parts and guidance, Hong Kong Nadia Co., Limited is not responsible for indirect damages or issues from improper installation.  For safety, always follow the manufacturer's instructions when installing parts.

8. Policy Updates

We may update this policy occasionally to reflect improvements. Any changes will be posted with a revised “Effective Date.”

9. Governing Law

This policy is governed by the laws of the United States and the state where Hong Kong Nadia Co., Limited operates, without regard to conflict of law rules. If you have any questions, please feel free to contact us. Our customer service email is: support@nadiaauto.com.